Course Details | ontrack: Learner Hub

Description

Information, Advice and Guidance - Level 2

Type of Attendance

Distance Learning

Level

Level 2

Fees

FREE

Start Date

Roll On

End Date

Roll Off

Location

Distance Learning

Duration

25 Weeks

About this course

This qualification aims to provide an in-depth understanding of the key areas associated with providing effective information, advice and guidance (IAG) to support customers, clients and colleagues. Effective IAG includes signposting, referrals, record keeping, confidentiality and communication/listening techniques.

The course will be fully delivered through Distance Learning, therefore there is no attendance required in the classroom.

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